Terms & Conditions
Owner of the online store www.johnblund.eu is UneRuno OÜ, registration code 14294057, address F.R.Faehlmanni 41-8, Tallinn 10125, Estonia (hereinafter referred to as Service Provider) and a Service User, who places an order in the e-store and identifies oneself by entering personal information on the order form (hereinafter referred to as Service User), have signed this e-store Contract of Use (hereinafter referred to as Contract of Use).
1.1. An internet store created by the Service Provider that is used to sell goods to the Service User.
2. General Provisions
2.2. The Service Provider reserves the right to make changes to the provided e-store service at any time.
2.3. The Service Provider has the right to change the terms of the Contract of Use unilaterally without having the obligation to inform the Service User of the aforementioned in writing via e-mail.
3. Products and Purchasing
3.1. As a rule, the displayed products are in stock. The availability of displayed products may change due to technical problems in the warehouse or e-store software.
3.2. If a product is not present in the warehouse, it is not possible to fulfill an order. In such a case, an employee of the e-store shall contact the user and offer the next possible delivery time, exchange of the product for another product with the same price and quality or return the paid sum to the Service User within 30 days at the latest.
3.3. Displayed product photos are illustrative and may differ from the actual product. The Service Provider will do its best to display the as precise product descriptions as possible, but despite that the e-store product descriptions may not be exhaustive and may contain unintended errors.
3.4. Products offered in the e-store are sold to individuals and also companies.
3.5. The Service User certifies that (s)he is at least 16 years of age.
3.6. Choose the product that you wish to order. By clicking on the button “Buy”, the selected product automatically goes to your basket. You can see the contents of your basket by clicking on the link “Your basket” at the top of the page. There you can change the quantity of the products and delete products from the list, if necessary. Once you have completed the order, choose the delivery method and enter the shipping address. Choose the payment method and pay for your order.
After completing the payment, make sure to click on the button “Return to the seller”. The order will be processed after receiving the payment.
3.7. The Service User selects the desired products and is subsequently obligated to enter the information (surname, forename, phone number, e-mail address, delivery address, postal index and bank link) required for completing the order and shall pay for the products via the provided bank link or a bank transfer.
3.8. The Service Provider is obligated to provide true information required for completing the order. The Service Provider will not be held accountable for an unfulfilled order or any consequences related to incorrect information supplied by the Service User.
3.9. Sale takes place when the Service User has paid for the order using the e-store bank link or made a bank transfer in accordance with the issued invoice.
4.1. All prices displayed in the e-store are in euros and include VAT.
4.2. The Service Provider reserves the right to change the used prices at any time. If a user has placed an order in the e-store and paid for it, then the Service Provider is obligated to deliver the products to the Service User with the prices valid at the moment the order was placed.
4.3. The Service Provider has the right to desist from fulfilling the order in the occurrence of a technical fault due to which the e-store prices were incorrect.
5. Delivery Time and Terms of Delivery
5.1. The Service User has the right to choose between different means of product delivery. International shipments are delivered via courier.
5.2. The products are delivered to Service Users in Estonia maximum up to 10 workdays and abroad in 10 to 20 workdays. Delivery partners are Itella Estonia OÜ (SmartPOST), Omniva AS, DHL International and DPD.
6. Withdrawal from the Contract Before the Service Provider Fulfills the Order
6.1. If the Service User wishes to withdraw from the Contract of Use after placing the order and before the Service Provider has fulfilled it, the Service User is obligated to inform the Service Provider of this without any delay. The message must be sent to the Service Provider’s e-mail address at email@example.com. The e-mail must include the order number and the Service User’s contact information (forename, surname, order date, phone number).
6.2. If the withdrawal request reaches the Service Provider after the Service Provider has fulfilled the Contract of Use, the withdrawal from the contract is subject to the Contract of Use article Terms of Return.
6.3. The Service Provider shall transfer the sum paid to the Service User within 30 days from the receipt of the withdrawal request.
6.4. The money will be returned to the same bank account from where the money was paid to the Service Provider.
6.5. The Service Provider has the right to withdraw from the contract in the case that the product stock has been depleted.
6.6. The Service User shall be informed of the contract withdrawal or its denouncement via phone, e-mail or post. In such a case the sums prepaid by the Service User shall be returned to the Service User’s bank account without delay but no later than within 30 days.
7. Terms of Return
7.1. Upon withdrawal from a Sales Contract, UneRuno OÜ will immediately reimburse to the Service User all received contractual payments, including delivery costs (apart from additional costs arising from the Service User’s preferred delivery method which differ from the cheapest and most common method offered by UneRuno OÜ), but no later than 14 days after the day on which the Service Provider learned of the Service User’s decision to withdraw from the Contract.
7.2. UneRuno OÜ will refund the aforementioned sums using the same method that the Service User used to make the payment, unless the Service User proposes an alternative method. Such refunds do not entail any additional service or other costs for the Service User.
7.3. The Service User must return the Goods to UneRuno OÜ immediately, but no later than 66 days after notifying UneRuno OÜ of their withdrawal from the Sales Contract. The Goods must be returned to UneRuno OÜ, F.R.Faehlmanni 41-8, 10125 Tallinn, Estonia. The deadline is met if the Service User returns the object of the Contract before the end of the 66-day period.
7.4. The Service Provider has the right to refuse to provide any refunds until the object of the Contract is returned or if the Service User provides the Service Provider with proof of having returned the Goods, whichever occurs first.
7.5. The object of the Contract must be returned to UneRuno OÜ in its original packaging (which may exhibit signs of opening but must not be damaged or used) and in its entirety (all of the items included in the product packaging must be present along with any contractual gifts).
7.6. The Service User must cover any direct costs arising from returning the Goods.
7.7. If the condition of an item that is to be returned has worsened, the Service User is responsible for the decrease in its value if they have used it for a purpose other than ascertaining its nature, qualities and functioning. In order to ascertain its nature, qualities and functioning, the item must only be handled and used to the extent that is usually allowed in store.
7.8. UneRuno OÜ has the right to submit claims arising from the decrease in the value of the Goods against the Service User within one month of receiving the returned Goods.
8. Procedure for Filing Complaints
8.1. In accordance with the Law of Obligations Act article 210 section 2, all products sold via the e-store have a 2 year term for filing complaints.
8.2. The Service Provider shall not be held responsible for damages occurred due to abnormal use, also for delays in delivery if this is caused by conditions the Service Provider couldn’t have been able to affect and/or which were caused by a force majeure.
8.3. The handling of exchange and returns takes up to three (3) weeks.
9.1. The Service Provider is liable to the extent of the product selling price.
9.2. The Service User is obligated to use the e-store service only for the purpose corresponding to the law and good practice.
9.3. The Service User is responsible for acquiring and maintaining all software communication tools required for using the service, also for costs incurred from using the e-store service.
9.4. The Service User is fully responsible for all damages caused to the Service Provider, other Service Users or third persons by the use of the e-store conflicting with the legislation or good practice.
10. Customer Support
10.1. The Customer Support phone number is +372 57 87 5077 and the e-mail address is firstname.lastname@example.org
10.2. Customer Support is accepting calls on workdays between 10am and 5pm (EET).
We shall reply to e-mails within two workdays.
11.1. Disputes are solved in accordance to the laws valid in the Republic of Estonia. Upon failure to reach an agreement, the differences are resolved in the Tallinn County Court’s Tallinna Court House.
12.1. The Service User is obligated to familiarize oneself with the terms of the Contract of Use.